Applying Design Thinking Approach to Develop an Electronic Platform for Evaluating the Performance of Employees in University Libraries Using LARAVEL 10 Framework

Abstract

With the advancement of information technology and the digital transformation of corporate operations, there is a need to employ modern technologies in performance evaluation processes. Electronic systems play a crucial role in supporting the achievement of corporate strategic objectives more effectively and sustainably. SEBHA University manages performance evaluation processes manually, which creates numerous obstacles such as inaccurate data and slow processes. Bias and lack of transparency can also impact the objectivity of evaluations. Furthermore, traditional evaluations focus on job promotions without considering actual performance analysis, and evaluation results are not linked to training programs, limiting the effectiveness of career development. This study aims to develop a web-based information system using LARAVEL10 framework to manage performance evaluations at the university in a more organized manner. The proposed system enables the institution to use multiple evaluation criteria and methods, and is equipped with a 360-degree evaluation method, which provides multi-source evaluation, contributing to enhanced accuracy and transparency. This study relied on a design thinking methodology to ensure its compatibility with user needs, identify the challenges facing users, and develop effective solutions to improve the evaluation experience. The proposed system is capable of generating reports that support administrative decision-making. Implementation results demonstrate that the system is able to accelerate the management of performance evaluation processes, facilitate access to real-time data, and improve efficiency and accuracy of evaluations by directly linking them to training programs. This enhances employee development and contributes to achieving university's strategic goals. Furthermore, the system supports long-term data archiving and reduces evaluation errors. It is expected that the system will help the university leverage modern technologies to improve quality of organizational performance and develop human resources system.